Policy 2026-08-19 · Last updated August 19, 2026

Refunds, cancellations, and corrections.

We want the delivered product to match the offer. Keep your PayPal reference and contact the studio promptly if a file is missing, inaccessible, duplicated, materially different from its description, or contains a verified studio error.

Your statutory rights come first

Nothing in this policy limits mandatory rights in your country. Some online customers have a cooling-off period. At checkout, early delivery or early personalized work is requested through a separate affirmative checkbox; the legal effect depends on the product, performance stage, and applicable law.

Digital guides and printables

Before digital supply begins, an eligible customer may cancel under applicable law. Where a customer expressly requests immediate supply and acknowledges the consequence, the withdrawal right may end once access or delivery begins. This does not affect remedies for a file that is faulty, inaccessible, misdescribed, or otherwise non-conforming.

Personalized BaZi readings

Before chart verification or interpretation begins, a personalized order may be cancelled for a full refund. After work begins at the customer's express request, a lawful proportional amount may be retained for work already performed. After complete delivery, a change of mind or disagreement with a clearly disclosed reflective interpretation does not automatically create a refund right, but mandatory law still applies.

If essential birth information is too uncertain for the promised scope, the studio will offer a limited scope or a refund before continuing. A verified error in confirmed birth inputs, chart calculation, customer name, formatting, or file access will be corrected without charge.

Delay, duplicate payment, and non-delivery

A duplicate confirmed payment will be refunded. If the promised delivery period is missed, the customer may accept a specific revised date or use any cancellation remedy available under applicable law. A product that remains undelivered after reasonable troubleshooting is eligible for replacement or refund.

How to cancel or request a remedy

Use the support contact above or reply to the order email. Include your name, PayPal order reference, product, order date, and a clear statement such as: “I give notice that I wish to cancel my contract for [product], ordered on [date].” No reason is required where a statutory withdrawal right applies. Do not resend unnecessary identity documents or unrelated sensitive information.

We will acknowledge the request and explain whether the order is unstarted, in progress, supplied, or completed; what remedy applies; and any lawful proportional deduction. PayPal's own dispute and buyer-protection procedures remain available subject to PayPal's terms.